Refund policy

Last updated: 18 August 2026

We want you to be genuinely happy with your Solacea insoles. If they don't work out for you, you're covered by a 90-day money-back guarantee from the date you receive your order.

90-Day Guarantee

You have 90 days after receiving your order to request a refund. This window is deliberately longer than the typical adjustment period, so you have a fair chance to properly try the insoles before deciding they aren't right for you.

Wrong size? Still covered.

Solacea insoles come in eleven shoe-size bands rather than a single trim-to-fit sheet. If the size you picked turns out to be wrong, or the fit is not right for you, the 90-day guarantee covers it. Get in touch and we will sort it out.

Break-in period

Like most supportive insoles, Solacea insoles have a short adjustment period, typically the first few days of wear, while your feet get used to the added support. This is normal and expected, and the 90-day window is set to comfortably cover it, so there's no need to rush a decision.

Damaged or incorrect items

Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can put it right as quickly as possible.

How to request a refund

Contact us at support@getsolacea.com with your order number and the reason for your return. We'll confirm the details and guide you through the next steps.

Refund timeline

Once your return is approved, refunds are processed within 10 business days. Your bank or card provider may take a few additional days to post the funds to your account. If more than 15 business days have passed since approval and you still haven't received your refund, please contact us again.

Contact

Questions about this policy? Email us at support@getsolacea.com.