Shipping and Delivery
How long does delivery take?
How long does delivery take?
Orders are processed within 1 to 3 business days, and estimated delivery is 5 to 12 business days after that. You get a tracking number by email the moment your order ships.
I have not received a shipping confirmation email.
I have not received a shipping confirmation email.
First check your spam or promotions folder. If it is not there within 3 business days of ordering, contact us at support@getsolacea.com and we will chase it up.
Can I change or cancel my order?
Can I change or cancel my order?
Contact us as soon as possible. If your order has not been dispatched yet we will do our best to change or cancel it. Once it has shipped, the 90-day guarantee still has you covered.
Where is my order?
Where is my order?
Use the tracking number from your shipping email, or the Track Order page in the menu. If tracking has not updated in several days, get in touch and we will investigate.
Product
What do Solacea insoles actually do?
What do Solacea insoles actually do?
They support and cushion the arch and heel during daily activity, absorbing impact and reducing pressure where plantar fasciitis makes standing and walking uncomfortable. They are a comfort and support product, not a medical treatment.
How long do they last?
How long do they last?
They are built for daily wear and covered by a 90-day money-back guarantee. Most people replace insoles every 3 to 6 months with regular use.
What size do I need?
What size do I need?
Solacea insoles are trim-to-fit. Choose your range at checkout, then trim along the guide lines for a precise fit in any shoe. Trimming does not void the guarantee.
Will they fit in my shoes? Which arch type do I pick?
Will they fit in my shoes? Which arch type do I pick?
The low-profile build is designed for everyday shoes, not just trainers. For arch type: if you have flat feet or are unsure, start with Standard/Flat. If your feet have a pronounced natural lift, pick High. Both are covered by the same guarantee.
Ordering and Support
Do you offer bulk or wholesale pricing?
Do you offer bulk or wholesale pricing?
For bulk or trade enquiries, email support@getsolacea.com with the quantity you have in mind and we will come back to you.
What is your returns policy?
What is your returns policy?
A 90-day money-back guarantee from the day your order arrives, and it explicitly covers insoles you have trimmed to fit. Full details are on our Refund Policy page.
About Solacea
What makes Solacea different?
What makes Solacea different?
We built Solacea around the four most common complaints in the insole category: poor durability, one-size arches, bulky builds, and returns refused after trimming. Two arch types, a low-profile design, a 90-day guarantee, and returns that cover trimmed insoles.
Do you work with partners or affiliates?
Do you work with partners or affiliates?
We are open to it. Email support@getsolacea.com and tell us about your audience.
